Guarantee details

Intergrain UltraDeck Range:

Will never flake, blister or peel

*Will NEVER flake, blister or peel. Intergrain UltraDeck is guaranteed never to flake, blister or peel if applied according to the specified instructions. To claim you must be living in the property you have coated with Intergrain UltraDeck. The warranty above applies for as long as you live in your house from the date of purchase. This guarantee applies to residential work only and does not cover coating failure caused by ingress of moisture, any breakdown of coatings applied previously, where UltraDeck is applied over coatings not specified by Intergrain or in the event of substrate failure or due to faulty design or construction. The guarantee will not apply to timber composites, bamboo, pre-coated timber or fibre cement substrates. If the product does not perform as specified, we will replace the goods free of charge. Please contact your local Intergrain Representative or Intergrain Customer Service regarding a Commercial warranty. To make a claim under the warranty, please contact Intergrain using the details shown and provide details of your claim. You must show proof of purchase and bear all expenses incurred in making a claim. The benefits of this warranty are in addition to other rights and remedies under any applicable law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Coat in any season

The Intergrain UltraDeck range is suitable for applying in temperatures as low as 5 degrees Celsius and as high as 35 degrees Celsius.

COOL CONDITIONS: 5-15C, <85% humidity, 8hr recoat, 8hrs rain ready, 3hr touch dry, 48hr walk on, 14 day replace furniture
IDEAL CONDITIONS: 15-35C, <85% humidity, 3hr recoat, 3hrs rain ready, 1 hr touch dry, 24hr walk on, 7 day replace furniture

Rain Ready

The Intergrain UltraDeck range can handle a light to medium shower, 3 hours from the finish of the final coat based on normal coating conditions (15-35 degrees C, less than 85% humidity)

Water whitening however can occur when rain falls and pools on the surface while the coating is still curing after application. Full curing takes 7 days in ideal conditions but can take longer in cold and wet conditions.

Water whitening does not affect the integrity of the coating or its exterior durability. While water whitening may look unsightly but will usually go away once the surface dries out.


Intergrain Universal Timber Oil:

"Satisfaction Guaranteed" Support and Solutions

To demonstrate our confidence in the performance of our products, we’re offering trade applicators and decking contractors who’ve purchased Intergrain Universal Timber Oil (or been given a free sample of our Intergrain Universal Timber Oil) “Satisfaction Guaranteed” support and solutions.

Simply let us know if there’s an issue with the look or feel of the timber surface after applying our products within seven days by contacting your Intergrain Sales Representative, and we’ll work with you to identify the issue and achieve an appropriate “satisfaction guaranteed” solution.  This may include supplying you with free product up to 50 litres or reimbursing you for sanding up to $10 per m².